TVET Level 3 Diploma in Housekeeping Operations

The TVET Level 3 Diploma in Housekeeping Operations is an intermediate program designed to provide individuals with comprehensive knowledge and practical skills for managing and overseeing housekeeping operations in various hospitality establishments. This diploma program focuses on housekeeping management principles, cleanliness standards, staff supervision, and sustainability.

Learning Outcomes:

Upon successful completion of this program, students can expect to achieve the following learning outcomes:

  1. Housekeeping Management Fundamentals: Develop a strong understanding of housekeeping industry concepts, functions, and management principles.
  2. Cleanliness and Hygiene Standards: Acquire advanced knowledge of cleanliness and hygiene standards and procedures.
  3. Staff Supervision and Training: Learn to supervise housekeeping staff, including recruitment, training, and performance management.
  4. Inventory Control: Understand inventory management techniques, procurement, and stock control specific to housekeeping supplies.
  5. Sustainability Practices: Implement sustainable housekeeping practices to minimize environmental impact and promote responsible tourism.
  6. Guest Satisfaction and Quality Assurance: Ensure high cleanliness and guest satisfaction standards through effective management.
  7. Safety and Security: Implement safety and security protocols to protect guests, staff, and property.

Curriculum Outline:

The curriculum is structured to provide a comprehensive understanding of housekeeping operations:

  • Module 1: Housekeeping Management Fundamentals
    • Housekeeping Industry Overview
    • Key Housekeeping Functions and Responsibilities
  • Module 2: Cleanliness and Hygiene Standards
    • Cleanliness Standards and Procedures
    • Infection Control and Hygiene Practices
  • Module 3: Staff Supervision and Training
    • Staffing Requirements and Recruitment
    • Training and Performance Management
  • Module 4: Inventory Control in Housekeeping
    • Procurement and Supply Management
    • Inventory Optimization
  • Module 5: Sustainability Practices in Housekeeping
    • Sustainable Housekeeping Techniques
    • Environmental Responsibility
  • Module 6: Guest Satisfaction and Quality Assurance
    • Quality Standards and Control
    • Continuous Improvement and Guest Satisfaction Metrics
  • Module 7: Safety and Security in Housekeeping
    • Safety Protocols and Emergency Response
    • Security Measures for Guest Protection

Job Scope:

Graduates of the TVET Level 3 Diploma in Housekeeping Operations are well-prepared for mid-level management and supervisory positions in various hospitality establishments’ housekeeping departments. Potential job roles and career opportunities include:

  • Housekeeping Manager
  • Assistant Housekeeping Manager
  • Housekeeping Supervisor
  • Guest Services Manager
  • Cleaning Services Supervisor
  • Sustainability Manager
  • Facility Management Specialist
  • Safety and Security Officer

These roles involve managing and overseeing various aspects of housekeeping operations, ensuring high cleanliness and hygiene standards, optimizing inventory, training and supervising housekeeping staff, and contributing to guest satisfaction and safety within hospitality establishments such as hotels, resorts, cruise ships, and more. Graduates play a crucial role in maintaining the overall quality and reputation of the organization.